Saturday, June 13, 2020

Strange Event . . .

Internet went down the other day, no connection at all.  Called ATT who provides us Uverse service and they did a line check and a modem test.  The young lady doing the work decided it was my modem that was at fault and thus they would send me a new one.  And since I owned the old one I did not have to send it back when the new one arrived.  I had to call ATT on my cell phone which is serviced by Sprint as Uverse effects both the land line telephone and the internet on the same line.  So with the line down the land line phone was not working either.

Well later that night the Internet recovered and my old modem was working just fine.  My neighbor who has the same service got a different story.  They told her the line was down and that it would come back on (and of course it did for both of us).  But they also said they were replacing her modem too.

Got the new modem last night and did nothing with it.  I plugged in all the wires and back power supply and the on light turned green this morning.  I then tried to use it but no joy.  So I hooked up the old ethernet cable and it worked just fine.  So I unplugged the ethernet line and went back to the WiFi unit.  It lit up correctly and I installed the new password off the new modem and all was good.  It used the same name, a code it guess, from the old modem and a new password to automatically set itself up.  No conversations with the tech on the phone to get the job done.

The tech I talked to, a young woman, had concluded my old modem was out dated and I needed a new one.  That was not true, she apparently was not told the system was down.  No matter the new modem operates in the higher frequency range and is about twice as fast as the old.  Naturally I like that and will keep it.  I think it might have been just an excuse to replace all the old modems, who knows?

I will take the old modem to the camp in New Roads.  It is probably faster than that modem and will work just fine there.  I know the old modem in New Roads is pretty old but still works.  This modem is probably faster than that old one.

We shall see.  Might be a bad idea.

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